Hashrate Cloud Miner Hashrate Cloud Miner ⚡ Cloud Mining

Privacy Policy

Effective date: September 28, 2026

This privacy policy describes how Hashrate Cloud Miner ("we", "our", "the app") collects, uses, and protects information about its users. This app is non-custodial — we never hold your private keys, seed phrase, or on-chain assets.

1. Data we collect

  • Account information: email address and a password hash (we never store passwords in plain text).
  • Activity data: daily check-in records, rewarded ad view records, in-app purchase receipts (verified with Apple's App Store Server API), and indicative-earnings ledger entries.
  • Lightning addresses you choose to share at redeem time. We store them only to fulfill that specific payout request.
  • Aggregated ad metrics via Google AdMob (per AdMob's privacy policy). The app does not request the IDFA via ATT and does not track users across apps.
  • Security & abuse-prevention data: the IP address of your requests and an app-generated random device identifier (not the IDFA, not the hardware serial). We record these at sign-up, sign-in, and when you use in-app support.
  • Support messages you send through the in-app chat, including messages that our automated moderation flags.

2. Data we do NOT collect

  • We do not collect, store, or have access to your Lightning wallet's private keys or seed phrase.
  • We do not custody any on-chain Bitcoin or cryptocurrency on your behalf.
  • We do not access your contacts, microphone, camera, photos, or location.

3. How we use data

  • To authenticate you and operate the app's features.
  • To compute indicative-earnings ledgers and process Lightning redemptions you initiate.
  • To verify in-app purchases with Apple's App Store Server API.
  • To serve ads via Google AdMob (rewarded video, banner for non-premium accounts, and occasional interstitial — always non-personalized, never using the IDFA or cross-app tracking).
  • To respond to your support requests.
  • To keep the service safe: we use IP addresses, device identifiers and support-message content to detect harassment, threats, fraud and fake or duplicate accounts, to enforce our Terms of Service, and to prevent people whose accounts were suspended from registering again. Automated moderation may suspend an account without prior notice; you can contest a suspension by email (see Contact).

4. Third-party services

  • Apple App Store Server API — IAP receipt verification.
  • Google AdMob — ad delivery.
  • Blink (lightning payouts) — Lightning Network routing for user-initiated redeems.
  • OpenAI / Emergent LLM — powers the in-app support chat assistant (user messages are passed to the model only for the purpose of generating a reply).

5. Retention

We retain account data while your account is active. Upon account-deletion request (see "Your rights" below), we delete the account and associated records within 14 days, except where we are required by law to retain them.

Where an account has been suspended for abuse, we keep the associated IP addresses, device identifier and the flagged support messages for as long as necessary to enforce the suspension, to prevent re-registration, and to preserve evidence of threats or harassment, which we may provide to law enforcement on request or where we believe someone's safety is at risk.

6. Your rights

You may request a copy of your data, correction of inaccurate data, or full deletion of your account by emailing support@hashratecloudminer.com from the address you registered with.

7. Children

Hashrate Cloud Miner is not directed at children under 18. We do not knowingly collect data from anyone under the age of 18. If you believe a minor has provided us with personal data, please contact us and we will delete it.

8. Security

We use industry-standard encryption in transit (TLS) and at rest, hashed passwords, signed JWT tokens for session management, and Server-Side Verification for AdMob rewards. No system is perfectly secure; please use a strong, unique password.

9. Changes

We may update this policy from time to time. Material changes will be notified through the app or by email.

10. Contact

For privacy questions or to exercise your rights, contact support@hashratecloudminer.com.